Ecosmob Offers Improved, Dynamic Custom IVR Solution for Education Sector
Ecosmob, a global leader in VoIP technologies, announced availability of dynamic IVR solution tailored for the education sector.
Speaking on the occasion the company’s VP said, “Ecosmob dynamic IVR system is a two-way self-service channel that saves cost and effort besides providing timely information. Our IVR specialist division Asterisk Service, handles IVR development and has come up with a dynamic solution tailored for education sector.”
On being asked by it is indispensable to have an IVR solution in education he said that it is important for such institutions to have information available to everyone, including parents. The old system of notice board is just that: outdated. IVR is the new notice board. Students, parents and faculty members can simply dial into a number and know the latest notification. Those wishing to join the institution can find out details of courses, fees and dates without having to personally visit the school or college. Important and urgent messages such as closure of the school due to unforeseen situation can instantly be broadcast to everyone through the IVR.
Ecosmob’s IVR system is smart, advanced, dynamic and flexible. Besides, it plugs into the CRM and lets administrators select lists of categorized numbers for various outgoing messages. Inbound messages, likewise, go into the CRM for action where necessary such as, for example, complaints about facilities. The IVR has intelligent text to speech conversion facility so those in charge of the IVR can simply type out a message and then translate it into speech in various languages as may be desired.
IVR helps fast access and dissemination of information. It also helps in security since anyone from the student group or faculty can dial in and register the issue.
Importantly for the education sector, IVR systems help in speedy collection of fees through automated reminders and even an IVR payment system that can be integrated into the IVR solution.
For students the IVR is a boon. They can use the IVR to know about exam schedules, call in if they are unable to attend class and get leave of absence and even pay fees. Faculty members can likewise use the IVR to send results of exams or notifications individually to students or select group of students they can pick from the IVR-CRM. These and other uses make the IVR almost indispensable for each institution.
Ecosmob’s IVR is flexible and tailored to suit a school’s objective. Further, the IVR has dynamic builder feature which means administrators can build custom menus and tree structure and also modify them based on feedback on usage. IVR helps educational institutions give better service and improve their image.