Now, book your vaccination appointment on the MyGov Corona Helpdesk on WhatsApp

Posted On Wed, August 25, 2021, 11:26 AM
After vaccine certificate download, you can now book a vaccination slot on the MyGov Corona Helpdesk on WhatsApp

National: The Ministry of Health and MyGov, announced that the MyGov Corona Helpdesk on WhatsApp now allows users to locate their nearest vaccination centre and book their vaccine-appointment.

To contact MyGov Corona Helpdesk chatbot, citizens can save the WhatsApp number +91 9013151515 on their phones; start a chat by typing “Book Slot” and send it to the number. This will generate a 6-digit one-time password on the respective mobile phone number. Users then choose a preferred date and location, based on the pincode and vaccine type. All users can follow this sequence to get a confirmation of their centre and day of their vaccine appointment

Powered by Haptik’s AI solutions and supported by Turn.io, the MyGov Corona Helpdesk on WhatsApp, since its launch in March 2020, has emerged as one of most authentic sources of Covid-related information during the pandemic and served as a critical instrument in fighting the public-health crisis for over 41 million users across India. Earlier this month, on the 5th of August 2021, MyGov and WhatsApp also introduced the ability for users to download vaccine certificates from the chatbot and so far, over 32 lakh certificates have been downloaded by users across the country. 

Talking about this new use-case launch, Shivnath Thukral, Director - Public Policy, WhatsApp, said, “We are delighted to be associated with MyGov and the Ministry of Health. Since the beginning of the pandemic to now, we have worked together  with the singular aim of providing citizens with the most relevant benefits in order to help communities recover quickly. Whether it's about providing authentic Covid-related information or enabling vaccine-certificate downloads or, now, about accelerating and easing the process of vaccination bookings for people, our collaboration has unlocked technology’s potential to extend benefits to citizens at scale. As a platform, we are fully committed to supporting our Government’s efforts to help fight this pandemic.”

“MyGov Corona Helpdesk has been a path breaking technological solution that benefited millions of citizens across the nation. It is a testament to the fact that when the right platform and technology are integrated, the results are immensely beneficial. Since its launch, MyGov Corona Helpdesk, enabled with support from Haptik and Turn.io, has evolved into a go-to platform that is not only helping citizens with authentic Corona-related information but is now also aiding them in the process of vaccine booking as also finding vaccination centers and slots and downloading vaccination certificates. It is enabling digital inclusion in the true sense as most people find the AI based interface enabled on WhatsApp easier to navigate.  We are thankful to WhatsApp for their continued support in helping us unlock the true potential of this chatbot for citizen help and engagement throughout the trying times of the pandemic,” commented Abhishek Singh, CEO MyGov; President & CEO NeGD; MD & CEO Digital India Corporation (DIC) at Govt of India.

Aakrit Vaish, CEO of Jio Haptik shared his view as, "MyGov Corona Helpdesk started as a basic helpline for FAQs during the start of the pandemic. We are thrilled to see it grow into a full fledged Chatbot that can book vaccine appointments and process certificates, in English as well as Hindi." 


This press release is posted under categories India, Business, Initiative, Digital

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